Return and Refund Policy - Bowaflex High Performance Gym Equipment and Fitness Solutions

Return & Refund Policy

Thank you for choosing to shop with Bowa Flex. We are committed to delivering top-notch gym equipment and fitness solutions. If for any reason, you are not entirely satisfied with your purchase, we have outlined a simple and straightforward return policy for you.

1. Return Policy

Return Window: You have 30 days from the date of delivery to initiate a return.

No Restocking Fees: We do not charge any restocking fees for returns.

2. Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging, including all accessories, manuals, and promotional items.
Accompanied by a proof of purchase, such as an order confirmation email or receipt.

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at support@bowaflex.com with your order number and reason for the return.
Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
Pack Your Item: Securely pack the item in its original packaging, including any accessories or documentation.
Ship Your Return: Send the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part.

4. Refunds

Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days after receiving the returned item.

Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software products
Items marked as final sale

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including any return shipping costs incurred.

7. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Contact Us

For any questions regarding our Returns & Refund Policy or assistance with a return, please contact us:

Bowa Flex
Address: 1600 Landmark Drive, Cottage Grove, WI 53727, USA
Phone: +1 (332) 263-8822
Email: support@bowaflex.com
Hours: Monday to Friday, 9 AM to 5 PM Central Time

9. Related Policies

For more information on our policies, please refer to the following pages:

At Bowa Flex, we aim to provide the best fitness solutions to help you achieve your health and fitness goals.