Shipping Policy

Last Updated: [To be updated]

Welcome to Bowa Flex! We have created this shipping guide to help you understand how we process, handle, and ship your orders of our gym equipment and fitness solutions. We aim to provide transparency and satisfaction from the moment you make a purchase to the time your order is delivered.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We ship to all 50 states within the United States. Please note that international shipping, shipping to U.S. territories, APO/FPO addresses, or P.O. boxes is not available at this time.

2. Shipping Costs

2.1 Free Shipping Offer

We are happy to provide free shipping on all orders, irrespective of the order value. This includes all gym equipment and fitness solutions available on our website.

2.2 No Hidden Fees

The price you see at checkout is the final price you pay. There are no hidden charges or additional shipping fees.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We partner with experienced shipping providers, UPS and FedEx, to ensure the safe and timely delivery of your orders.

3.2 Shipping Process

Order Processing: We typically take 1-2 business days to prepare and package your order for shipment.

Transit Time: Once shipped, your order should reach you within 3-5 business days.

3.3 Total Delivery Timeframe

Most orders will be delivered within 4-7 business days from the date of purchase.

3.4 Business Days Defined

We define business days as Monday through Friday, excluding federal holidays. If you place your order on a weekend or a holiday, we will start processing it on the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order is shipped, we will send you a confirmation email with the tracking number, a link to track your package, and an estimated delivery date.

4.2 How to Track Your Order

You can track your order by clicking the tracking link in your shipping confirmation email or by visiting our Order Tracking page and entering your order number and email address.

5. Delivery Details

5.1 Signature upon Delivery

For most orders, a signature is not required. However, we recommend being present to receive heavier items like dumbbells or machines.

5.2 Failed Delivery Attempts

If you miss a delivery, the carrier will leave a delivery attempt notice and will typically make up to three delivery attempts before holding the package at a local facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

If you need to change an order that hasn’t shipped yet, contact our Customer Support immediately at support@bowaflex.com with your order number and requested changes. We will do our best to accommodate your request.

6.2 Canceling an Order

Orders can usually be canceled if they haven’t shipped yet. Once an order is shipped, it cannot be canceled, but you can refer to our Return and Refund Policy.

7. Shipping Problems

7.1 Lost Packages

If your tracking information hasn’t been updated in 5 business days, contact our Customer Support at support@bowaflex.com. We will initiate a trace with the carrier. If the package is confirmed lost, we will send a replacement at no additional cost.

7.2 Damaged Packages

If your package arrives damaged, refuse the delivery if possible and note the damage. Contact us within 48 hours of delivery, and we will arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If you receive the wrong item or if items are missing from your order, contact our Customer Support within 7 days of delivery at support@bowaflex.com. We will arrange for the incorrect item to be returned and send the correct item or missing pieces at no additional cost.

8. Our Commitment to the Environment

We are committed to sustainability and use recyclable packaging materials whenever possible. We also optimize shipping routes to reduce our carbon footprint.

9. Customer Service and Contact Information

For any questions or concerns about your shipment, please contact our dedicated customer service team:

Bowa Flex
Address: 1600 Landmark Drive, Cottage Grove, WI 53727, USA
Phone: +1 (332) 263-8822
Email: support@bowaflex.com
Hours: Monday to Friday, 9 AM to 5 PM Central Time

For more contact options, visit our Contact Us page.

10. Related Policies

For more information on our policies, please refer to the following pages:

11. Policy Updates

This shipping policy is subject to change. Any updates will be posted here, and we encourage you to review this page periodically.

At Bowa Flex, we specialize in offering top-notch gym equipment and fitness solutions to help you achieve your health and wellness goals.